Ergomed’s Patient-Centric Focus Drives Our Team
Dedicated Patient Engagement Team
Our dedicated Patient Engagement Team, comprised of experienced professionals in clinical trial design and execution, is involved in every stage of the process. We prioritize patient-centricity by listening to and addressing patients’ and their care partners’ needs. We collaborate closely with study sponsors to connect with patients and their advocates and educate patients and care partners about the clinical trial experience.
Patient Concierge Services
Clinical trial enrollment often necessitates site visits. Our comprehensive patient concierge services support these visits, handling everything from travel and accommodation arrangements to a more holistic approach. Regardless of the level of service or technology involved, our goal is to understand and meet patients and their care networks’ needs, ensuring that every patient feels supported and cared for throughout the study.
Cross-Border Support
Especially important in rare diseases where patient numbers are small clinical trials may require patients to cross borders. We offer cross-border enrollment support and logistics management through partnerships with patient organizations and physician networks. Other services available include:
Arrangements
Patient Reimbursement
It is essential for patients and their care partners that travel expenses are well organized and reimbursed promptly. Our site management team customizes support in close coordination with study coordinators at each site. Our expert care includes regular monitoring and contact with study centers to reimburse all approved patient costs promptly.
Travel Support
Traveling to a study site is an integral part of participating in clinical research, and concerns about travel arrangements can deter some patients or families from enrolling. Our team provides patients and their care partners with a tailor-made solution for all their travel needs. Our support includes arranging travel and accommodation, providing interpreters, and ensuring 24/7 support.
Ergomed’s Unwavering Commitment to Patient-Centricity
By placing patients and their care networks at the center of our operations, we strive to meet their needs at every stage of the clinical trial journey. From personalized patient concierge services to comprehensive cross-border support and efficient reimbursement processes, our dedicated team is here to alleviate the burden of study participation. We firmly believe in the power of meaningful relationships and are unwavering in our commitment to bringing lifesaving treatments to patients.
Join us in our mission to elevate the patient’s voice and drive impactful clinical development.
Patient-Focused, Ergo, Better Trials
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